
RCA is a problem-solving technique that aims to identify the underlying causes of problems or incidents in order to prevent them from recurring.
- Introduction to RCA and its importance in problem-solving
- RCA concepts and terminology
- The RCA process and steps involved
- Data collection and analysis techniques
- Identifying the root cause(s) of a problem or incident
- Developing corrective and preventive actions
- Implementation and monitoring of corrective and preventive actions
- Evaluating the effectiveness of RCA and continual improvement
دوره های مرتبط
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